Frequently Asked Questions

Click on a category to view frequently asked questions regarding the 1:1 Home to School Connection Initiative or Chromebook devices.

 

Students

  1. Do I have to pay participate in the 1:1 Home to School Connection Initiative at my school? No, you do not have to pay to pay to participate.
  2. What comes along with the device? You will receive a pair of earbuds, a charger for the device, and a protective hard case for the device.
  3. When will I receive the device? Each school will determine when and how students will receive a device.
  4. Do I have to bring the device to school every day? Yes, you will use the device throughout the day to access digital content for your classes.
  5. What happens if I leave the device at home? Depending on the specific schools procedures, you may be able to check out a loaner device from the library or the office. If there are no loaner devices available, you will need to complete your work as assigned with a hard copy (pen and paper).
  6. Can I print from my Chromebook? School site printing will maintain the same. If your printer is compatible with Chromebook printing specifications, you should be able to print at home.
  7. What happens if my device gets lost or stolen? Ask your parent to file a police report and report the loss to the school. Your site may provide you with a loaner device and once a copy of the police report is provided, you will be assigned a new device.
  8. What if I break my device? In your Destiny student portal, create a Destiny ticket for your device and give your broken device to the designated school staff member. The designated school staff member will give you a loaner device while your broken device is sent to the district's Technology Department to determine the extent of the damage and repair or replace the device as necessary. 
  9. What do I do if my device shows the "Enterprise Enrollment" screen? Log in using your Google account and accept the Terms of Agreement. The device will automatically re-enroll itself and you will be able to use your device once the enrollment process is completed.
  10. What if my device is not functioning properly? If you are at home, you can try wiping your device by following the instructions listed on the Google Wipe Device Data support page. Make sure to back up any stored data to Google Drive as you will lose all data stored on device. Once the device has been restored, you will need to connect to a wireless network and re-enroll the device into Google management. See Student FAQ for instructions on how to re-enroll device. If you are at school or if wiping the device did not fix the issue, contact your school's designated staff member to turn in your device and receive a loaner device.
  11. What do I do with the device at the end of the school year? Your school will give you instructions for checking in devices at the end of the school year.
  12. Will I receive the same device each year? Each participating school will determine how best to issue devices to students.
  13. What if I'm transferring schools? Return your device and all the accessories to the site designated staff.
  14. What if the device I received is defective? Notify your designated staff member that the device is defective. You have 5 days after you received your device for it to be qualified for exchange. You will get a replacement device. Otherwise, it will be treated as device damage and it will go through the standard loaner/repair process.
  15. What if my device is displaying a "device is disabled" message? Notify your teacher and/or school site designated staff of the issue immediately. The school staff and the Technology Department will work together to resolve the issue.

Parents & Guardians

  1. What grade levels are able to participate? The schools participating in the 1:1 Home to School Initiative will determine which grade levels will be included. The grade levels currently participating range from 6th to 8th grade.
  2. How will my child transport the device around? Your child can put the device in their backpack. The district has added a hard protective shell on the device to help prevent damage.
  3. What if our family does not have internet access at home? Students can work offline with Google applications and several other applications.
  4. Will my child's Internet usage be filtered at home? Lodi Unified is using Securly web filtering to ensure that your child is not accessing any inappropriate or malicious sites at home. We recommend that parents talk to their children about appropriate Internet usage habits and etiquette as it is impossible to have a 100% secure environment all the time.
  5. Can the district access local data stored on my child's device whether they are at school or at home? No, the district cannot access locally stored data on your child's device.
  6. Can district staff access the camera, microphone, or control my child's device while at home? No, the district cannot remotely access your child's device while at home.
  7. Can teachers or district staff access and control my child's device while at school? Teachers use LANSchool to view students' screens as a class management tool. LANSchool requires student approval for the teacher to view their screen. LANSchool application is always on the device, but only works inside the district network and it does not work when the device is away from the school site network.
  8. How do I protect my child's device? We encourage that you discuss with your child the proper use and care for the device. Lodi Unified School District also provides an optional annual insurance program that covers damage or theft of the device. See Chromebook Care Plan for more information.
  9. What does the service fee cover? Please see Chromebook Care Plan for more information.
  10. Am I required to participate in the Chromebook Care Plan and pay the service fee for the annual coverage? No, you are not required to participate and pay the service fee. However, please be aware that like textbooks, you are responsible for the cost of your child's device and accessories if they are lost, stolen, or damaged.
  11. What if my child's device gets damaged, misplaced, or stolen? Your child will need to contact the school the next day to receive a loaner device. If your child's device gets stolen, please submit a police report or police report number when reporting it to the school.
  12. Can I bring my own device instead of my child getting one from the school? No, the 1:1 Home to School devices are specifically configured for district instructional purposes.
  13. What if my child is leaving the school district or is transferring to another school? Your child will need to return their device to the site designated staff before leaving the school/district. If your child is transferring to another school, they will get a new device assigned to them if the school is participating in the 1:1 Home to School Connection Initiative.
  14. What if I want my child to opt out of the 1:1 Home to School Connection Initiative? Students are not required to participate in the 1:1 Home to School Connection Initiative and may choose (with the permission of their parent or legal guardian) to opt out. A parent or legal guardian must opt out or deny their student's participation by indicating their option on the Parent Authorizations and Supplemental Information Form included in the first day packet or online via the Aeries data confirmation portal. There will be additional devices at each site to ensure that your child will still be able to use the same learning material as other students.

Teachers & Staff

  1. What if a student forgets their device? School sites will be issued a reserve of Chromebooks to address situations as needed. The site may elect to keep them in a central location, classrooms, or a combination of both.
  2. What if student's device isn't charged? Each classroom will be given 5 power adapters as part of the classroom kit.
  3. What do i do if I see a student with a cracked screen or otherwise damaged device? When appropriate, please send student to see the school site designated staff to submit the device for repairs and to get a loaner device.
  4. What happens if a student opts out of the initiative? Students are not required to participate in the 1:1 Home to School Connection Initiative and may choose (with the permission of their parent or legal guardian) to opt out. A parent or legal guardian must opt out by indicating they wish to do so on the Parent Authorizations and Supplemental Information Form that will be included in the first day packet or online via the Aeries data confirmation portal.
  5. Can I assign homework that requires the use of a device? Students are not required to participate in the 1:1 Home to School Connection Initiative and may choose (with the permission of their parent or legal guardian) to opt out. In addition, students who do not opt out of the 1:1 Home to School Initiative may only have very limited use of their device if there is no reliable source for Internet access at home. It is important that teachers consider these situations when assigning work that your students need to complete outside of the school day. Provide alternatives for these students to do research, such as a book checked out from the library or an article printed in the classroom, so that there is no need for a device. Remind students that writing can still be done with pencil and paper and then transcribed to a digital format during school hours. Come up with a plan with your colleagues that includes before school or after school study time during which a device can be utilized by students. Let's not allow the digital divide to add to the gaps we strive to eliminate between student groups.
  6. What if a student does not have their device during testing? Students will be directed to the school site designated staff for a loaner.
  7. Would teachers still have a classroom set of Chromebooks? No, spare/loaner devices will be assigned to each site and distributed at the site's discretion.
  8. What if a student's device is displaying a "device is disabled" message? The student will deliver the device to the site designated staff for a loaner. Staff will contact Technology Services for resolution.